These terms govern your use of the Review Revamp website and services.
Last updated: 6 September 2026
We are Neftali Ortiz LLC, doing business as Review Revamp (“Company,” “we,” “us,” or “our”), a limited liability company operating from 304 S Mars Ave, Unit B, Clearwater, FL [ZIP].
We operate the website https://reviewrevampnow.com (the “Site”), together with any related products and services that refer or link to these legal terms (collectively, the “Services”).
Review Revamp is a done-for-you Google review growth service for local and home service businesses. We set up and operate automated review request campaigns on behalf of our clients, draft and publish responses to reviews, repurpose reviews into marketing content, and connect the tools that make this run.
You can contact us by phone at (630) 337-4274, by email at neftaliortiz58@gmail.com, or by mail at 304 S Mars Ave, Unit B, Clearwater, FL [ZIP].
These Legal Terms form a legally binding agreement between you, whether personally or on behalf of an entity (“you” or “Client”), and the Company, concerning your access to and use of the Services. By accessing or using the Services you confirm that you have read, understood and agreed to be bound by all of these Legal Terms.
If you do not agree with all of these legal terms, you are expressly prohibited from using the services and must discontinue use immediately.
We may make changes to these Legal Terms at any time. We will indicate changes by updating the “Last updated” date. Your continued use of the Services after a revision takes effect means you accept the revised terms. We recommend you keep a copy for your records.
The Services are intended for business users who are at least 18 years old. Persons under 18 are not permitted to use the Services.
Subject to these Legal Terms and your payment of the applicable fees, we will provide the services described in the plan you purchase. Depending on your plan, this may include:
The information provided through the Services is not intended for distribution to or use by any person or entity in any jurisdiction where such use would be contrary to law or would subject us to any registration requirement. Those who access the Services from other locations do so on their own initiative and are responsible for compliance with local law.
We own or are licensed to use all intellectual property rights in the Services, including source code, databases, functionality, software, website designs, text, photographs, graphics, message templates and creative assets (the “Content”), together with the trademarks, service marks and logos contained in them (the “Marks”). The Content and Marks are protected by copyright, trademark and unfair competition laws.
Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable licence to access the Services and to use the deliverables we produce for you, solely for your own internal business purposes. No part of the Services, Content or Marks may be copied, reproduced, republished, sold, licensed or otherwise exploited for any commercial purpose without our prior written permission.
You retain ownership of your business name, logo, photographs, customer data and any other materials you provide to us (“Client Materials”). You grant us a non-exclusive, royalty-free licence to use, reproduce and adapt the Client Materials solely as necessary to provide the Services to you.
You grant us permission to use your business name, logo, publicly available reviews and general performance results in case studies, marketing materials and social media content. If you would prefer not to be featured, email neftaliortiz58@gmail.com and we will make commercially reasonable efforts to honour that request going forward.
If you send us questions, comments, suggestions or ideas about the Services, we may use them without restriction, acknowledgement or compensation to you.
By using the Services you represent and warrant that: (1) all information you supply is true, accurate, current and complete; (2) you will keep that information accurate; (3) you have the legal capacity to agree to these Legal Terms and to bind the business you represent; (4) you are not a minor in your jurisdiction; (5) you will not use the Services for any illegal or unauthorised purpose; and (6) your use of the Services will not violate any applicable law or regulation.
If you provide information that is untrue, inaccurate or incomplete, we may suspend or terminate your account and refuse any current or future use of the Services.
We accept Visa, Mastercard, American Express and Discover. Payments are processed by Stripe. We do not store your full payment card details.
The Services are sold as a monthly subscription. Your subscription continues and renews automatically each month until cancelled. You authorise us to charge your payment method on a recurring basis without requiring prior approval for each charge, until you cancel.
You agree to provide current, complete and accurate billing information and to keep it up to date so we can complete your transactions. Sales tax will be added where required. All payments are in US dollars.
We may change our prices. If we change the fee for your plan, we will give you notice before the change takes effect, and the new price will apply from your next billing cycle. If you do not accept a price change, you may cancel before it takes effect.
If a payment fails, we may retry the charge and may suspend the Services until the balance is settled. Campaigns paused for non-payment do not continue to send.
You may cancel at any time by emailing neftaliortiz58@gmail.com or calling (630) 337-4274. There is no long-term contract and no cancellation fee.
Cancellation takes effect at the end of the billing period you have already paid for. The Services continue until that date, and your subscription does not renew.
Fees already paid are non-refundable. We do not provide refunds or credits for partial months, unused time, or periods during which you did not use the Services. This is the case whether you cancel or we terminate your account for breach of these Legal Terms.
Nothing in this section limits any right to a refund that cannot be excluded under applicable law.
On cancellation, your Google Business Profile, your reviews and your customer data remain yours. Tell us where to send an export and we will provide your campaign data in a standard format. You may also request permanent deletion of your data as described in our Privacy Policy.
The Services only work lawfully if you meet the obligations in this section. These are the most important terms in this agreement.
You must have obtained valid consent from every customer before we contact them on your behalf. You represent and warrant that each phone number and email address you provide to us belongs to a person who has agreed to receive messages from your business, and that you can evidence that consent if asked.
This includes compliance with the Telephone Consumer Protection Act (TCPA) for text messages, the CAN-SPAM Act for email, and any equivalent state or federal law. If a customer withdraws consent or opts out, you must tell us promptly so we can stop messaging them.
You are responsible for the accuracy, quality and legality of every contact record you provide. You will not supply purchased lists, scraped data, or numbers on any do-not-contact list. You will not use the Services to send content unrelated to review requests and customer feedback without our prior agreement.
You are responsible for granting and maintaining the access we need — your Google Business Profile, CRM, and messaging accounts. If credentials expire or access is revoked, campaigns may stop. We are not responsible for missed sends caused by integrations you have disconnected or failed to renew.
Text messaging to US numbers requires registration of your brand and campaign with the mobile carriers (A2P 10DLC). We will assist with this registration as part of your onboarding, but registration is granted by the carriers, not by us. Unregistered or rejected campaigns may have messages filtered without notice.
You remain responsible for your own compliance with the laws that apply to your business and industry. We provide the tools and the default templates; you should satisfy yourself, and take your own legal advice if needed, that your use of them is compliant.
By using the Services you authorise us to send SMS, MMS and email communications to your customers on your behalf. Those messages are sent in your business name, using the sender identity established during onboarding, and identify your business as the sender.
We provide pre-written message templates and a recommended sending schedule. Unless you customise them, you agree that these defaults are approved by you for use with your customers. You have the opportunity to review them during onboarding.
You may change the message content, the number of follow-ups, the timing and the channel. You are fully responsible for any content or schedule you specify, and for ensuring it remains lawful and appropriate for your customers.
We do not screen customers by expected sentiment. Filtering review requests so that only satisfied customers are invited — sometimes called review gating — violates Google’s policies and can result in your listing being suspended. Every customer you provide is asked. You should expect honest feedback, which may be positive or negative.
Our systems honour standard opt-out keywords such as STOP, and unsubscribe links in email. Once a customer opts out, we will not message them again on your behalf. You must not re-upload or otherwise re-contact anyone who has opted out.
We are responsible for sending the messages as configured. We are not responsible for how your customers react to them, including if a request prompts a negative review.
You may not access or use the Services for any purpose other than that for which we make them available. You agree not to:
The Services depend on third-party platforms including Google, Stripe, our messaging provider and your CRM. Those platforms are independent of us and are governed by their own terms and privacy policies.
We do not control and are not responsible for the availability, policies, pricing or behaviour of those platforms. If a platform changes its rules, its interfaces or its pricing in a way that limits the Services, we will adapt where we reasonably can, but we are not liable for the change itself.
Reviews are hosted by the platforms on which they are left. Those platforms may remove, filter or modify reviews at their discretion. We cannot guarantee the visibility or permanence of any review.
We do not guarantee rankings, review counts or revenue. We can increase how consistently and effectively your customers are asked for reviews. We cannot control whether they respond, what they write, how Google ranks your business, or how any of that affects your sales.
Any figures, examples or case studies we show are illustrative of what has happened for other businesses. They are not a promise of your results.
We do not guarantee that the Services will be uninterrupted or error-free. Message delivery depends on mobile carriers and email providers; platform integrations depend on third-party systems. We will make commercially reasonable efforts to maintain availability and to resolve problems promptly.
You are responsible for third-party charges arising from your own use, such as carrier fees on your own devices.
These Legal Terms remain in effect while you use the Services.
You may cancel at any time as described in section 6.
We may suspend or terminate your access, with or without notice, if you breach these Legal Terms, fail to pay, use the Services unlawfully, provide contact data without consent, or expose us or any third party to legal or security risk. Where practical we will tell you the reason and give you an opportunity to put it right.
We may also discontinue the Services for convenience on 30 days’ notice, in which case we will refund any prepaid fees covering the period after termination. That refund is your sole remedy in that event.
On termination we stop all scheduled communications to your customers. You should export any data you wish to keep. Provisions that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, governing law and dispute resolution — continue to apply.
We may change, modify or remove the contents of the Services at any time at our sole discretion, and we are under no obligation to update any information.
We cannot guarantee the Services will be available at all times. We may experience hardware, software or other problems, or need to perform maintenance, resulting in interruptions, delays or errors. We are not liable for any loss or inconvenience caused by downtime or discontinuance.
If you provide your mobile number to Review Revamp through a form on our Site and give your express written consent, we may send you text messages about the sample review request you asked for, our services, appointment reminders and occasional marketing.
Consent to receive text messages is not a condition of purchasing any product or service from us.
Message frequency varies. You can expect roughly 2–8 messages per month depending on how you interact with us.
Message and data rates may apply. These are set by your mobile carrier and your plan, not by us.
Reply STOP to any message at any time to stop receiving texts from us. You will receive one final message confirming that you have been unsubscribed. After that we will not send you further texts unless you opt in again.
Reply HELP to any message for assistance, or contact us at neftaliortiz58@gmail.com or (630) 337-4274.
Mobile carriers are not liable for delayed or undelivered messages.
No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party. See our Privacy Policy for full details.
Where we send review requests to a client’s customers, those messages are sent in the client’s name, under the client’s own carrier registration, and on the basis of consent the client has obtained. The client is the sender for legal purposes and is responsible for that consent, as set out in section 7.
We care about data privacy and security. Please review our Privacy Policy. By using the Services you agree to be bound by it, and it is incorporated into these Legal Terms.
The Services are hosted in the United States. If you access them from another region with different data protection laws, you are transferring your data to the United States and you consent to it being processed there.
The services are provided on an as-is and as-available basis. You agree that your use of the services is at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the services and your use of them, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
We make no warranties or representations about the accuracy or completeness of the services’ content, and we assume no liability for any errors or inaccuracies of content, any unauthorised access to our servers, any interruption of transmission, or any bugs or viruses transmitted through the services by any third party.
We do not warrant that the services will meet your requirements, achieve any particular result, or operate without interruption or error.
In no event will we or our members, managers, employees or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special or punitive damages, including lost profit, lost revenue, loss of data or other damages arising from your use of the services, even if we have been advised of the possibility of such damages.
Notwithstanding anything to the contrary, our total liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid by you to us during the three (3) month period prior to the cause of action arising.
Some US states do not allow limitations on implied warranties or the exclusion of certain damages. If those laws apply to you, some or all of the above may not apply, and you may have additional rights.
Neither party will be liable for lost profits, lost revenue, lost business opportunity, loss of goodwill or reputational harm, loss of data, the cost of substitute services, damages arising from the conduct of your customers, or regulatory fines and penalties — regardless of whether such damages were foreseeable.
In any dispute arising from these Legal Terms or use of the Services, the prevailing party is entitled to recover its reasonable attorneys’ fees, expert fees and costs.
You agree to defend, indemnify and hold harmless the Company and its members, managers, employees, contractors and agents from and against any loss, damage, liability, claim or demand, including reasonable attorneys’ fees, made by any third party arising out of or relating to:
This indemnity extends to the acts and omissions of your employees, contractors and agents. We reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with that defence. This obligation survives termination.
We maintain certain data that you transmit to the Services in order to manage their performance, as well as data relating to your use of them. Although we perform routine backups, you remain responsible for all data you transmit or that relates to activity you have undertaken using the Services.
We are not liable for any loss or corruption of that data, and you waive any right of action against us arising from such loss or corruption, except to the extent caused by our gross negligence or wilful misconduct.
Visiting the Site, sending us email and completing online forms constitute electronic communications. You consent to receive communications electronically and agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that they be in writing.
You agree to the use of electronic signatures, contracts, orders and other records, and to electronic delivery of notices, policies and records of transactions initiated or completed by us or via the services.
These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.
Before filing any claim, you agree to try to resolve the dispute informally by contacting us at neftaliortiz58@gmail.com. We will try to resolve it with you for at least 30 days before either party starts a formal proceeding.
Any dispute arising out of or relating to these Legal Terms, the Services, or the relationship between you and us that is not resolved informally will be finally resolved by binding arbitration, not by a court.
The arbitration will be administered by JAMS under its Comprehensive Arbitration Rules and Procedures, or if JAMS is unavailable, by the American Arbitration Association under its Commercial Arbitration Rules. There will be one arbitrator, not a panel. The seat of the arbitration is Pinellas County, Florida. Each party bears its own attorneys’ fees unless the arbitrator awards them to the prevailing party. The arbitrator may award any relief available in court but may not award punitive or exemplary damages. The award is final and binding and may be entered in any court of competent jurisdiction.
Either party may bring a claim in small claims court if it qualifies. We may seek injunctive relief in court to prevent infringement of our intellectual property or misuse of the Services.
By using the services you are waiving your right to sue in court and to have a jury trial.
You agree that any arbitration or court proceeding will be conducted on an individual basis only, and not as a class action, collective action or representative action. You waive any right to participate in a class or representative action, to consolidate your claims with those of others, or to pursue claims on behalf of others.
If this class action waiver is found unenforceable, then the entire arbitration provision is unenforceable and disputes will be resolved in the state or federal courts located in Pinellas County, Florida.
You may opt out of this arbitration agreement by emailing neftaliortiz58@gmail.com within 30 days of first accepting these Legal Terms, stating your name and that you are opting out of arbitration. Opting out will not affect any other part of these Legal Terms.
If a complaint is not satisfactorily resolved, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
These Legal Terms, together with any policies we post, constitute the entire agreement between you and us. Our failure to enforce any right or provision does not operate as a waiver of it. If any provision is found unlawful, void or unenforceable, it is severable and does not affect the remaining provisions.
We may assign our rights and obligations at any time, including in connection with a merger or sale of the business. You may not assign yours without our written consent.
Nothing in these Legal Terms creates a joint venture, partnership, employment or agency relationship between us. We are independent contractors.
We are not responsible for any delay or failure to perform caused by circumstances beyond our reasonable control, including natural disasters, acts of government, war, civil unrest, labour disputes, internet or telecommunications outages, power failures, fire, and epidemics.
These Legal Terms are between you and us alone. No third party — including any of your customers, employees or contractors — has any rights or remedies under them, or any ability to enforce them against either of us. Any dispute with your customers is between you and them.
To resolve a complaint or for more information about the Services, contact us at:
Neftali Ortiz LLC d/b/a Review Revamp
304 S Mars Ave, Unit B, Clearwater, FL [ZIP]
United States
Phone: (630) 337-4274
Email: neftaliortiz58@gmail.com
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